Residential

The service was quick and solved my issues right away.

Excellent service day or night. Love that I can text after hours and still get help!

ETC installed a security camera and mounted my TV above the fireplace. No issues, pleasant and professional. Good price.

My internet went out from the bad storm In the area. I called at 11:00 and they were at my cabin at noon. Replaced the modem and fixed an issue with the line on the pole. Great customer service and support.

ETC is quick to respond, communicate and implement a resolution!

Always very helpful when we have any issues

Very professional and helpful tech - Phil

Phillip was a great help over text to help troubleshoot my wifi. When the speeds were showing good on his end, he kept digging into different options and we think we found the issue. He was prompt in his messaging and clear.

I recently had an outstanding experience with ETC Communications and their technician, Josh recently updated and upgraded my security system. Not only did he do a fantastic job ensuring everything was set up correctly, but he also took the time to thoroughly explain each component of the new system. His patience and knowledge made me feel confident and well-informed about how my security would work. The entire process was professional, prompt, and efficient. I’m truly impressed by their dedication to quality service and highly recommend ETC Communications and Josh for anyone in need of reliable wireless and security solutions.

Living in the mountains, occasional outages can happen, but ETC always makes the experience so much easier. Whenever I reach out by text, someone responds quickly with clear information and helpful updates. What stands out most is their commitment to keeping customers informed throughout the entire process, not just at the beginning. They stay on top of the situation and continue communicating until service is fully restored.

A special shoutout to Chandler and David, who assisted me the two times I recently contacted ETC. Both were incredibly courteous, knowledgeable, and responsive, taking the time to answer questions and provide updates along the way. Their professionalism and kindness turned what could have been a frustrating situation into a reassuring experience.

Every interaction I’ve had with ETC has reflected a genuine commitment to customer service. In a world where great communication can be hard to find, ETC continues to set the standard. Thank you to Chandler, David, and the entire ETC team for always being there for your customers and treating them with such care and respect.

I messaged about a error my mom was getting on her streaming box and got connected to a tech quickly. I believe his name is Phillip. He remotely accessed the box and communicated with me the entire time. We realized part of it was human error but he reset it and cleared it out. Then we discussed the other tvs we have with firesticks and decided to upgrade to higher amount of tvs streaming. He was able to upgrade me tonight so my mom wouldn't have any more issues. He was so kind, professional and quick to make the necessary changes. The initial installation was great as well. Tim always does a great job and is patient while all the changes are being made. He was great with my mother as well and is always professional.

Most people there go out of their way for you. Philip in technical support is the best and goes above and beyond! Love the ladies in the billing office! Jimmy Holloway and his crew go above and beyond as well! Could use a little tuning up with one or two of the other technical support people as well as Communications when they're about to shut off somebody's account. However, I believe we've got the situation fixed. The app is a little hard to man at first but once you get logged in properly it seems to work okay.